Privacy Policy
Last Updated: September 2026
At Qukway, we respect your privacy and are committed to protecting the personal information you provide when you visit our website, request a quote, contact us, or purchase our products.
1. Information We Collect
Depending on how you interact with our website, we may collect:
- Name
- Company or organization name
- Email address
- Phone number or WhatsApp contact
- Country or region
- Product and customization requirements
- Quantity and intended use
- Artwork, logos, sketches, photographs, or other reference files
- Delivery information when an order is placed
- Information you provide through our contact or quotation forms
We may also automatically collect certain technical information, such as browser type, device information, approximate location, referring page, and website usage information.
2. How We Use Your Information
We may use the information we collect to:
- Respond to your inquiries and quotation requests
- Review your customization requirements
- Prepare and provide quotations
- Communicate with you about your project or order
- Process and fulfill orders
- Arrange production and delivery
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Provide customer service and after-sales support
- Improve our website, products, and services
- Prevent spam, fraud, abuse, or unauthorized activity
- Comply with applicable legal and business requirements
We do not sell your personal information to third parties.
3. Artwork and Customer Materials
If you submit artwork, logos, character designs, photographs, or other materials for a quotation or custom project, we use these materials for the purpose of evaluating, designing, manufacturing, and fulfilling your project.
We will not publicly display or use your submitted designs for marketing purposes without appropriate permission.
You are responsible for ensuring that you have the necessary rights or authorization to submit any artwork, logo, character, or other intellectual property provided to us.
4. Cookies and Analytics
Our website may use cookies and similar technologies to maintain website functionality, understand website traffic, measure performance, and improve the user experience.
Depending on the services enabled on our website, this may include analytics or advertising-related tools such as Google Analytics or Meta technologies.
You can manage or restrict cookies through your browser settings. Disabling certain cookies may affect some website functions.
5. Information Sharing
We may share necessary information with trusted service providers who help us operate our business, such as:
- Website and hosting providers
- Form and communication service providers
- Email service providers
- Payment and financial service providers
- Shipping and logistics providers
- Analytics or technical service providers
We only provide information that is reasonably necessary for the relevant business purpose.
6. Data Retention
We retain personal information for as long as reasonably necessary to respond to inquiries, provide services, fulfill orders, maintain business records, resolve disputes, and comply with applicable legal obligations.
7. Data Security
We take reasonable administrative and technical measures to protect personal information against unauthorized access, disclosure, alteration, or loss.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
8. Your Rights
Depending on applicable laws, you may have the right to request access to, correction of, or deletion of your personal information.
To make a privacy-related request, please contact us using the information below.
9. Contact Us
If you have questions about this Privacy Policy or your personal information, please contact: