Shipping & Delivery Policy

Last Updated: October 10, 2026

At Qukway, we are committed to providing reliable shipping services for our custom wearable mascot costumes. We offer worldwide shipping through sea freight, air freight, and international express courier services.

Please review our shipping and delivery terms before placing an order.

1. Production & Dispatch Time

As our mascot costumes are manufactured according to customer requirements, production time varies depending on the type of customization.

Our estimated production times are:

  • Fully Custom Mascot Costumes: 10–15 calendar days.

  • Light Custom Mascot Costumes: 7–10 calendar days.

Production begins after the necessary design details, customization specifications, and order requirements have been confirmed.

Once production and quality inspection are completed, we will arrange shipment as soon as reasonably possible.

Please note that production time and shipping transit time are calculated separately.

Production and dispatch schedules may vary depending on order quantity, design complexity, material availability, holidays, and other operational factors.

2. Shipping Methods & Estimated Transit Times

We offer the following international shipping methods:

Standard Sea Shipping

  • Shipping Method: Sea freight.

  • Estimated Transit Time: Approximately 30 business days after dispatch.

  • Delivery Service: Door-to-door delivery where available.

  • Shipping Cost: Free for eligible orders delivered to non-remote areas within the United States, subject to the conditions below.

Sea freight is our default shipping method for eligible orders.

Air Shipping

  • Shipping Method: Air freight.

  • Estimated Transit Time: Approximately 3–7 business days after dispatch.

  • Shipping Cost: Additional charges apply.

Customers requiring air shipping must contact our sales team to confirm availability, pricing, and delivery arrangements before placing an order.

International Express Courier

  • Shipping Method: International express courier.

  • Estimated Transit Time: Depends on the destination, carrier, and selected service.

  • Shipping Cost: Quoted separately.

Please contact our team for an express shipping quotation.

All transit times are estimates and may vary due to customs clearance, carrier operations, local delivery conditions, or other circumstances beyond our control.

3. Shipping Fees & Free Shipping Policy

Free Standard Shipping to Eligible U.S. Destinations

Qukway offers free standard sea shipping to eligible non-remote areas within the United States for qualifying products where standard shipping is included in the listed price.

Shipping eligibility depends on the product type, delivery location, and selected shipping method.

  • Eligible Market: United States.

  • Eligible Regions: Supported non-remote delivery areas within the United States.

  • Eligible Shipping Method: Standard sea freight only, where included in the product price.

  • Estimated Transit Time: Approximately 30 business days after dispatch.

Custom Orders and Additional Shipping Charges

For fully custom mascot costumes, shipping costs are quoted separately based on the destination, package dimensions, shipment weight, and selected shipping method.

Additional shipping charges may also apply to remote or ineligible delivery locations, air freight, international express delivery, and special shipping arrangements.

All applicable shipping charges will be communicated and confirmed before the order is finalised.

4. Estimated Total Delivery Time

The total time required to receive an order includes production, dispatch preparation, shipping transit, and any applicable customs clearance.

For reference:

Fully Custom Mascot Costume

  • Production: Approximately 10–15 business days.

  • Standard Sea Shipping: Approximately 30 business days after dispatch.

  • Shipping costs for fully custom mascot costumes are quoted separately and confirmed before the order is finalised.

Light Custom Mascot Costume

  • Production: Approximately 7–10 business days.

  • Standard Sea Shipping: Approximately 30 business days after dispatch.

These timeframes are estimates and do not represent guaranteed delivery dates.

If your order is required for a specific event, exhibition, promotional campaign, or holiday, please contact our team before placing the order to discuss the delivery schedule.

5. Customs Duties, Taxes & Import Charges

International shipments may be subject to customs duties, import taxes, clearance fees, or other charges imposed by the destination country or relevant authorities.

Responsibility for these charges depends on the shipping terms agreed upon for the order.

Customers may be required to provide documentation or cooperate with customs clearance procedures.

Any applicable shipping and customs arrangements should be confirmed with our sales team before finalizing the order.

6. Shipping Address & Tracking Information

Customers are responsible for providing accurate and complete shipping information, including the recipient's name, delivery address, postal code, contact number, and email address.

Incorrect or incomplete information may result in delays, unsuccessful delivery attempts, or additional charges.

Once an order has been dispatched, tracking information will be provided when available.

Tracking updates may vary depending on the shipping method and logistics provider.

7. Shipping Delays, Public Health Events & Force Majeure

Although we make reasonable efforts to arrange timely shipment and delivery, delays may occur due to circumstances beyond our reasonable control.

These circumstances may include:

  • Severe weather conditions or natural disasters.

  • Customs inspections or clearance delays.

  • Port congestion, transportation disruptions, or carrier delays.

  • Public holidays or peak shipping seasons.

  • Government restrictions or regulatory changes.

  • Epidemics, pandemics, including COVID-19, or other public health emergencies.

  • Quarantine requirements, travel restrictions, reduced transportation capacity, or operational disruptions resulting from public health measures.

  • Other unforeseen events or force majeure circumstances.

During epidemics, pandemics, or other public health emergencies, production, dispatch, customs clearance, and international shipping may experience additional delays.

We will make reasonable efforts to communicate significant delays and provide available shipment updates.

Estimated production and delivery times are not guaranteed. Nothing in this policy excludes or limits rights or remedies that cannot legally be excluded under applicable consumer protection laws.

8. Urgent Orders & Special Shipping Requests

Customers who require delivery within a shorter timeframe should contact Qukway before placing an order.

Depending on the destination and order requirements, air freight, express courier, or other shipping arrangements may be available.

Additional fees may apply, and any expedited delivery arrangement must be confirmed in advance.

9. Contact Us

If you have questions about shipping costs, delivery times, free shipping eligibility, or special shipping arrangements, please contact our team through our official website.

Qukway Mascot

Website: https://qukwaymascot.com/